Mylerz, Softec Ink Deal on Setting Up Platform for Better Delivery Services

Mylerz, a parcel delivery company, signed on Wednesday a long-term partnership agreement with Softec Technologies on setting up a state of the art platform integrated with NORMA AI to provide an unprecedented delivery service that fills today’s voids backed by the technology required to cater to the logistics of tomorrow.

“Being able to really say what time your parcel will arrive and making sure it happens; people need that,” Nour Shawky, CEO of Softec Technologies, pointed out.

“We fully believe in the Mylerz vision and it fills us with pride to be able to contribute to a better home delivery experience. Our partnership has opened up completely new areas of innovation, new ways of doing things and it is not ending there. We are on a continuous journey that has an impact on many businesses and people.“

Unfortunately in the courier market too often neither merchants nor consumers have any idea when exactly they can expect the delivery. Sellers suffer from missed attempts and returns; and consumers lose appetite because of bad delivery experience.

Meanwhile, Samer Gharaibeh, the founder and CEO of Mylerz, said: “So we established Mylerz because we no longer want that; and the time has come to do something about this. We decided to do things differently; launch with technology at the core of our strategy. We looked at the technologies that are available to help us do this, but they are all separate silos and not creating any impact.

"We figured if we find a way to use AI in the backbone of a fully digital flow connecting the pickup & delivery cycle, merchant and consumer visibility, and being able to automate command & control, then we solve the pain that everyone suffers and for the first time bring in an innovative predictable courier service.”

Mylerz and Softec are coming up with solutions to immediate challenges like capturing delivery locations accurately, giving consumers the chance to select their preferred delivery times, and putting a shuttling transport system between the fulfillment centers to streamline the process from pickup to delivery and guarantee reliable same-day deliveries, even between distant zones.

“Mylerz is already able to hit the 96% delivery success rate, which is way above the industry average. Now more than ever the market is in need of a critical infrastructure that manages to deliver to our homes reliably; and we are here to make this happen," Gharaibeh added.