Mohamed El-Etreby, head of Banque Misr said that scammers take advantage of customers lack of knowledge of obtaining the password from the customer and defrauding them.
He added, during a call-in with TV anchor Ahmed Moussa, broadcast on Sada El-Balad channel, that one of the clients in Samalout made a mistake and gave one of the gang members her confidential data after tempting her with a prize.
El-Etreby pointed out that this matter was repeated with more than one incident, with approximately 13 clients, and 2.7 Egyptian pounds were withdrawn from accounts.
The head of Banque Misr appealed to citizens, saying: “Do not give your data to anyone, and return to the unified number written on each card in case you receive a call from any number.”
He added: "Do not give the data to anyone who contacts you, even if it is from customer service," noting that there is an electronic account for each bank, which is secure and the customer can use it without visiting the bank.
On his part, Akef Al-Maghrabi, Vice Chairman of Banque Misr said that the funds of all depositors in Banque Misr and all banks operating in the sector are safe, but as part of its awareness campaign, the bank decided to clarify the fact that a “scammer” seized some of its depositors’ money, “We always warn customers that their confidential data may not be shared with anyone under any circumstances and that the accounts information is like the key to your house.”
Al-Maghrabi stressed that in the event that citizens hand their card number to anyone who requests it, it is possible that the defrauder impersonates the victim using the ID number, credit card number and others. Banks' customers' service does not require the 3 numbers on the back of the card (CVV).
He continued: "All banks do not update their customers' data over the phone, but they always ask them, to go to the nearest branch in order to update their data.
Finally, the vice-chairman pointed out that the authorities in Egyptian will be able to protect all customers from such scams, and they will be able to find the scammers.
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