CBE Warns, Banks Never Request Customer Account Information via Phone or Social Media

The Central Bank of Egypt (CBE) has firmly reiterated that banks do not request any personal or account-related information via phone calls or social media platforms.

In a statement published Wednesday on its official Facebook page, the CBE stressed that any entity claiming to represent a bank and attempting to obtain sensitive customer information, particularly PINs or passwords, is engaging in fraudulent activity.

“These are scam attempts, aimed at financial theft and digital intrusion,” the statement warned, adding that customers should never share their confidential banking information under any circumstances.

The CBE urged all customers across the banking sector to exercise caution and vigilance, and to always verify communication through official and secure channels.

Furthermore, it advised that any banking inquiries or complaints should only be addressed through each bank’s official call center, or approved communication platforms, ensuring customer safety and maintaining data integrity.

This announcement comes amid a surge in phishing attempts and online banking fraud across several countries, with scammers impersonating banks via calls, text messages, and social media accounts in an effort to deceive clients into revealing private information.

The CBE's firm stance serves as a reminder for customers to remain alert and protect their financial data, a key step in Egypt's broader strategy to enhance cybersecurity awareness and build resilience in the digital banking environment.