Al-Saeed Opens 1st Phase of Public Services Improvement Project

Egypt’s Minister of Planning, Monitoring and Administrative Reform Dr. Hala Al Saeed, Local Development Minister Mahmoud Sha'arawi, and Cairo Governor Khaled Abdel Aal inaugurated on Tuesday 1st phase of the projects aims to improve citizens’ access to public services in Cairo governorate districts.

The projects includes the development of 15 technology centers at a cost of EGP 30 million, 9 of which in the neighborhoods of Zaytoun, West Cairo, Central Cairo, Basateen, El-Khalifa, El-Sayeda Zeinab, Al-Maasara, Old Cairo and West Nasr City

The six other centers have been redeveloped, upgraded and centrally linked to planning and local development ministries in Al Zawya Al-Hamra, Al Mattriya, Bab Al Sha’ariya, Maadi, Al Salam, and Heliopolis neigbourhoods.

During a meeting held at the governorate headquarters, Abdel Aal noted that this project comes within the framework of the national project adopted by the state and as a part of Egypt’s president Abdel Fattah El Sisi’s directives as well as the Supreme Committee for Administrative Reform efforts under the chairmanship of Prime Minister Moustafa Madbouly to improve citizens’ public services.

Moreover, the governor added that the governorate has set a plan to modernize the administrative work as a part of Egypt’s vision 2030.

He also pointed out that this development depends on a unified electronic system that allows citizens to inquire about any service through the Internet, and allows decision makers to view reports that show the officials’ efficiency in the neighbourhoods.

At the end of the meeting, Abdel Aal awarded planning and local development ministers the governorate shield, in recognition for their sincere efforts.

The meeting was attended by governor’s deputies and a number of leaders of Planning and local development ministries leaders.

Noteworthy, the public service sector currently employs around seven million Egyptians, but in many areas access to public services is very limited.

Even basic services for citizens are frequently organised in a complex way and assigned to different administrative levels and authorities.

For citizens it is often unclear who is responsible and which documents they need to present for which service, and how long they will have to wait.

Egypt is currently stepping up decentralisation and modernisation of its public administration. The Egyptian government is keen to make immediately visible improvements in services for citizens.