Supervisor Elham AbolFateh
Editor in Chief Mohamed Wadie

Instagram Testing Feature to Notify You When There’s Issue

Wed 13 Oct 2021 | 01:40 PM
Omnia Ahmed

After suffering two outages in a week, Instagram is testing a new feature that lets you know when it's having issues so you won't think it's just your internet.

"We know how confusing it can be when temporary issues happen on Instagram," the company announced the feature in a blog post on Monday

"When they impact engagement or distribution, we also know that it can lead people to think that the problems are unique to them, based on what they post. That lack of clarity can be frustrating, which is why we want it to be easier to understand what's going on, directly from us," the post reads.

In this sense, the feature will notify users in their Activity Feeds when the company is experiencing outages or technical issues - and again when they're fixed.

The company pointed out that it won't issue notifications every time an outage occurs, but it'll consider sending one "when we see that people are confused and looking for answers."

Meantime, the feature will be available in the US for the next few months.

Instagram was not loading for some users on Friday, days after the social media giant suffered a six-hour global outage.

Downdetector, a website that tracks outages, reported that Instagram, Facebook and Messenger were down.

Accordingly, the company said they are aware that some people are having trouble accessing the apps and products.

“We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience,” Facebook said in a tweet.