Uber will start deactivating accounts with low ratings, according to Technical Times. The firm has announced that anyone whose rating dips below average risks being banned from the app.
Kate Parker the Uber’s head of safety brand and initiatives, reported that the riders will receive tips on how to improve their ratings such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit.
Uber advises drivers to explain to a rider if they feel unsafe, end the trip and follow up with the company.
The announcement comes ahead of Uber’s first earnings report on Thursday, and as the company’s stock continues to take a beating on Wall Street.
On Uber’s first day of trading, May 10, shares fell 7.6%, as the trade war tensions between the United States and China escalated. Shares opened at $40.08 on Thursday, almost 11% below Uber’s initial list price of $45.