CPA Urge Companies to Provide Emergency Services during Holidays

Major General Dr. Rady Abd El Moaty, the Consumer Protection Agency (CPA) head, said that all suppliers, agents, guarantors, producers and maintenance service providers are obliged to provide emergency services for the maintenance and repair of cars/durable goods during holidays in accordance with the provisions of the Consumer Protection Law No. 181 of 2018.

This comes within the framework of the state's strategy and the directives of President Abdel Fattah El-Sisi to officials to tackle problems of citizens and take all measures to protect consumers.

The government's comprehensive program, announced by Prime Minister, Dr. Mostafa Madbouly, aims to create unconventional mechanisms to deal with citizens' complaints and the need to take all urgent measures that contribute to controlling markets.

Dr. Ali El-Meselhi, the Supply and Internal Trade Minister

Also, Dr. Ali El-Meselhi, the Supply and Internal Trade Minister urged stakeholders to take all measures that protect citizens’ rights in coordination with the concerned bodies and suppliers to take more effective measures for controlling markets.

Abd El Moaty stated that all suppliers and service providers should be committed to reconcile their situation and declare emergency services to the Authority and all consumers, according to the Law provisions on Consumer Protection Figures (66,25,21,20,9).

On other hand, he urged traders and service providers that they should abide by the regulations stipulated by the Consumer Protection Law No. 181 of 2018, and provide high quality goods and services to citizens and give them a clear invoice with all the commodity data in Arabic language. They should always refrain from any negative practices harmful to the consumer.

In addition, he called on citizens to report any negative practices harmful to their consumer rights or any information about them, stressing the importance of activating community control in parallel with institutional control aimed to protect the consumer system.

Abd El Moaty explained that the ways to communicate with the device are multiple, whether through the hotline 19588, or WhatsApp number (citizen Sergeant) 01281661880 and also through the website of the device WWW.CPA.GOV.EG or on his Facebook page (the official page of the Consumer Protection Agency in Egypt)